Who we are
InstallIVT (“we,” “us,” or “our”) is a cloud-based SaaS platform that automates and streamlines installation workflows for smart devices and video-tech systems. Our headquarters are located at 123 Innovation Way, San Francisco, CA 94107, USA. This Privacy Policy explains how we collect, use, share, and retain your information when you visit https://installivt.com or use our software services.
Comments
When you leave comments or feedback on our blog posts or knowledge-base articles, we collect the data shown in the comment form, plus your IP address and browser user agent string to help with spam detection. An anonymized string created from your email address (also called a “hash”) may be provided to the Gravatar service to see if you are using it. After approval of your comment, your profile picture is visible to the public alongside your comment.
Media
If you upload images or files to our platform (for example, as part of a support ticket or project workspace), you should avoid uploading images containing embedded location data (EXIF GPS) as visitors to our site may download and extract any location data from images on our site. All uploaded files are stored securely and are not publicly accessible except when you explicitly share them with other users or include them in a publicly viewable project.
Cookies
We use cookies and similar tracking technologies to improve your experience, understand how our site and services are used, and personalize content. Cookies may include:
- Session cookies to maintain your login state;
- Preference cookies to remember your interface settings;
- Analytics cookies to collect aggregate usage statistics (e.g., Google Analytics).
You can control cookies through your browser settings. Disabling certain cookies may impact the functionality of our site or service.
Embedded content from other websites
Pages on our site may include embedded content (e.g., videos, maps, or articles) from other websites such as YouTube, Google Maps, or Vimeo. Embedded content behaves as if you have visited the other website; those external sites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.
Who we share your data with
We may share your personal information with:
- Service Providers: third-party SaaS providers who help us host the site, analyze data, or deliver email communications (e.g., our cloud hosting partner, email service).
- Business Partners: only when you request integrations with partner services (e.g., Slack, Zapier).
- Legal Authorities: if required by law, regulation, or legal process to comply with a subpoena or court order.
We do not sell, rent, or trade your personal data to unaffiliated third parties.
How long we retain your data
Account Data: We retain your account information (name, email, organization) for as long as your account remains active.
Usage Logs & Analytics: Aggregated analytics data is retained for up to 24 months.
Support Requests & Comments: Support tickets and comments are stored indefinitely unless you request deletion.
If you close your account, we will delete your personal data within 30 days, except data we are required to retain for legal or financial record-keeping.
What rights you have over your data
Depending on your jurisdiction, you may have the right to:
- Access: request a copy of personal data we hold about you;
- Correction: ask us to correct or update inaccurate or incomplete information;
- Deletion: request deletion of your personal data (subject to legal exceptions);
- Portability: receive your data in a structured, commonly used, machine-readable format;
- Objection: object to certain processing activities, including direct marketing.
To exercise any of these rights, please contact us at privacy@installivt.com. We will respond within the timeframe required by applicable law.
Where your data is sent
Your information is processed and stored on servers located in the United States. When you use our service from other countries, your data may be transferred to, stored, and processed in the U.S. by our hosting providers. We implement appropriate safeguards such as encryption and contractual data-processing agreements to protect your data during transfer and storage.